Nithish Rodrigo

Nithish Rodrigo

A dedicated and results-oriented professional with a 9-year progressive career spanning from Application Support, SRE, to Cloud Engineering. I bring a unique blend of technical and cross-functional collaboration to resolve complex software problems

Career

Lead Techops Engineer

IFS R & D (PVT) Ltd

January 2023 - Present

• Manage AWS cloud infrastructure to maintain operational stability and security for around 50+ AWS accounts.
• Support DevOps engineers in deploying and maintaining software systems over a large stack of environments from Linux to Windows.
• Build and enhance monitoring and operations platforms using Zabbix, Grafana, CloudWatch, Kibana, and other Cloud Native tools.
• Responsible for production incident response and disaster recovery procedures.
• Troubleshoot and resolve issues with our production platforms such as Linux (RHEL, Ubuntu) & Windows.
• Execute production change requests related to infrastructure configurations, networking, database, identity and access management configurations.
• Monitor, identify, and report infrastructure performance and scaling issues.
• Continuously improve operational processes, including monitoring, alerts, and maintenance activities to improve system and application uptime.
• Manage a queue of operational, application, and support requests (customer onboarding/offboarding, license management, access requests, and system admin).
• Maintaining the production/pre-production GitHub repositories for the application.
• Responsible for Datacenter TLS/SSL Management.

Senior Consultant

Virtusa (PVT) LTD

January 2022 - January 2023

• Responsible for deploying application releases and hotfixes on production and dev environments.
• Maintain and support live and test environments of issue tracking applications for telco business.
• Involved in service delivery management such as (Incident/Change/Release Management).
• Handling Database queries and report for customers when requested.
• Understanding the application architecture and recommend workflow changes which meet customer requirements.
• Involved in platform engineering tasks such as maintaining application and monitoring containers using Kubernetes.
• Maintaining the production/pre-production GitLab repositories for the application.
• Handling incidents adhering to ITIL standards.
• Involved in Application migration to enterprise cloud environments.
• Participating in service review meetings representing the team.

Senior Software Engineer

Axiata digital labs (PVT) LTD

April 2020-January 2022

• Provide L2 Support for Dialog Axiata's internal applications such as Work Order Management and Customer Survey Response, which have an Island-wide user base.
• Provided application support on RPA (Robotic Process Automation) projects.
• Efficiently played the role of deployment manager, coordinating biweekly deployments of application releases and hotfixes.
• Performed as a DevOps support engineer, assisting developers in pushing code to the GitLab repository.
• Created microservices on Axiata's internal platform (Digital Telco Enabler) for the Telco Mobile retailer application.
• Deployed Docker images on Kubernetes clusters environments.
• Supported in implementing CI/CD pipeline.
• Played the role of MySQL admin.
• Led two projects, namely RPA and Site Acquisition, for Dialog Axiata.
• Executed vulnerability assessments on the databases.
• Involved in database migrations to AWS cloud environments.
• Assisted in implementing Monitoring Application.

System Consultant

Fortude PVT Ltd

April 2019- June 2020

• ERP system installation and configuration.
• System issue troubleshooting.
• System monitoring and administration.
• Manage Windows and SQL Server infrastructure.
• Integrating multiple ERP products according to customer requirements.
• Key user and end-user training manual creation, training, and evaluating.
• Assist in data migration planning and validation.
• Assist in go-live production configuration.

Associate Consultant - (Technology services)

Virtusa (PVT) LTD

September 2015- April 2019

• Provide L2/L3 support and maintenance services for Telco billing products such as CSGi Singleview, Volubill Network System, Volubill Business System (PCRF System).
• Oracle PL/SQL is the backend DB for the telco application; investigate procedures, functions, triggers, and exceptions when a client raises an application issue.
• Troubleshoot customer-reported incidents and provide timely updates adhering to SLA targets.
• Deploy application releases and hotfixes to internal testbeds.
• Responsible for managing, planning, scheduling, and implementing change requests.
• Provide configuration support.
• Perform monthly reports (ADU/TPS) to provide to customers.
• Assist in leading teams, mentoring/training, and upselling.

Mini-Projects

"Mini-Projects" are simple way of showcasing the Cloud and DevOps concepts in actual, small, interactive projects. More importantly it provide the overview of the concepts used and the resources which I used to build this project will be listed along with it.

Project 1	AWS cloud resume challenge - in progress
Project 2	Live Weather focus - in progress

Skills

Category	Technologies/Tools
AWS	EC2, S3, RDS, VPC, Elastic Load Balancer (ELB), Route 53, Cloud Watch, IAM, Step Functions, Cloud Formation, SNS, etc.
Containers/Orchestration	Docker, Microservices, Kubernetes, Terraform
DevOps Tools	Nagios, Jenkins, Maven, Spinnaker, Kafka, Zookeeper, Tomcat, Apache webserver, GitHub/Git Lab, Prometheus, ELK, Remedy/JIRA, Zabbix
Operating Systems	Linux (Redhat/Ubuntu), Windows Server 2012/2016/2019
Databases	Oracle, MySQL, MongoDB, PostgreSQL, MS SQL, Couchbase, Redis
Scripting	Shell, Bash
Process Automation	RPA
Domains	Telco, ERP, Industrial (Pest)

Accomplishments

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